FAQ

Yes. Adonipet is designed for pet owners across the United Kingdom, with prices displayed in pounds and a carefully selected range of practical products for cats and dogs.

We focus on products that are practical, useful and well reviewed by pet owners. We look for items that can genuinely make everyday life easier, more comfortable or more enjoyable for pets and their families.We would rather offer a smaller selection of products we believe in than fill our store with items that do not meet our standards.

We deliver to England, Scotland and Wales, and delivery is free. Most orders arrive within 5–10 working days. We don't currently deliver to Northern Ireland.

Where tracking is available, tracking information will be provided once your order has been dispatched.Please allow a short period for the carrier to update the tracking information after dispatch.

Not always. Some products may be dispatched separately depending on availability and the fulfilment location.If this happens, there is no need to worry — the remaining items from your order will be delivered separately.

Yes. For eligible online purchases, you can contact us within 14 days of receiving your order if you wish to cancel your purchase.After notifying us, you will normally have a further 14 days to return the item. Return postage is paid by the customer.Products should be returned in appropriate condition. Certain exceptions may apply, including some personalised, perishable or hygiene-sensitive products.

Please contact us as soon as possible with your order details and, where possible, photographs of the item.We will review the issue and help arrange the appropriate solution, which may include a replacement or refund where applicable.We want you to feel confident ordering from Adonipet, so if something is not right, please let us know.

We’re here to help.If you need information about a product, your order or delivery, please get in touch with our customer support team and we’ll be happy to assist you.Adonipet — Everything for your friend.